Answer Customers
Calls and inquiries get handled instead of disappearing to voicemail while you are with a client or on a job.
What Pier24 does
Practical help from the first phone call to the repeat visit.
You do not need complicated software jargon to run a better front desk. Pier24 handles the four things that keep a small business moving.
Book Appointments
Help customers schedule a time on your calendar without waiting hours for someone to call them back.
Follow Up
Keep leads, quotes, and past customers from being forgotten when your day gets busy.
Keep Everything Organized
Customer information, conversations, bookings, and next steps stay connected in one place.
How the system flows
Capture. Convert. Grow.
These are not disconnected tools. They are three connected stages of one customer relationship—each step feeding the next automatically.
01CAPTURE
Catch every call and inquiry
Someone calls your business, fills out a form, sends a message, or asks about your service. Ava and Pier24 answer right away and save their details so the opportunity is never lost.
Capture feeds Convert
02CONVERT
Turn interest into a booked customer
Pier24 helps answer common questions, qualify what the caller needs, book the appointment, send reminders, and follow up on open quotes so interest becomes real business.
Convert feeds Grow
03GROW
Keep customers coming back
After the appointment or job is complete, Pier24 helps you stay in touch, ask for reviews, remind customers when it is time to return, and build steady repeat business.
Repeat customers & referrals
Real-world examples
What happens when a customer reaches out.
Whether your business books appointments on a calendar or handles service inquiries and quotes, the flow works the same way.
Appointment Business ExampleHair Salon · Barbershop · Spa
A customer calls a salon
- 1Ava answers the phone while stylists are busy with clients.
- 2Ava checks availability and books a haircut on the schedule.
- 3The customer’s name, phone number, and visit details are saved automatically.
- 4A confirmation and appointment reminder go out before the visit.
- 5After the appointment, Pier24 follows up to thank them and request a review.
- 6Weeks later, Pier24 helps remind that customer to book their next visit.
Service & Quote Business ExampleMobile Detailer · Contractor · Consultant
A customer calls a mobile detailer
- 1A vehicle owner calls while the detailing crew is working on a car.
- 2Ava answers common service questions and captures the vehicle and service request.
- 3The caller and their request are saved automatically with a clear next step.
- 4If they asked for a quote, Pier24 follows up so the lead does not go cold.
- 5Once scheduled, automatic reminders keep the booking on track.
- 6Months later, Pier24 checks back in when the customer is due for another detail.
Stay organized automatically
One place to keep track of every customer, conversation, appointment, lead, and follow-up.
Most small businesses do not want to spend their evenings typing names into software. With Pier24, your customer list builds itself as people call, book, and message your business.
Behind the scenes, this is your CRM—already built into every Pier24 workspace so you never have to buy or connect a separate customer database.
Customer Record Preview
Jordan Taylor · (704) 555-0148
1. Call answered by Ava
Asked about availability and pricing · Caller details saved automatically
2. Appointment scheduled
Thursday at 2:00 PM · Confirmation and reminder queued
3. Next step ready
Post-visit check-in, review request, and repeat-booking reminder connected
Follow-up that happens on time
Make sure the next step happens—without having to remember it.
Instead of forcing you to build complex technical rules, Pier24 focuses on the everyday moments where businesses usually lose customers.
When this happens
Someone calls and you miss it
Pier24 next step
Pier24 follows up so they do not call the next business on Google.
When this happens
Someone books an appointment
Pier24 next step
Pier24 sends a confirmation and reminder so they show up on time.
When this happens
Someone asks for a quote or estimate
Pier24 next step
The next follow-up step gets created automatically so nobody forgets.
When this happens
Someone asks a question but does not book yet
Pier24 next step
Pier24 can follow up later to help turn that inquiry into a booking.
When this happens
A customer finishes their appointment or service
Pier24 next step
Pier24 can check in and request a review while they are happy.
When this happens
A past customer has not returned in a while
Pier24 next step
Pier24 can send a friendly reminder to bring them back.
Who Pier24 is built for
Built for how your business wins and keeps customers.
Pier24 is not locked to a single trade. Whether customers book time on your calendar, call for quotes, or return every month, the system adapts to how you work.
Businesses that book appointments
Keep your calendar full and reduce no-shows without stopping in the middle of a client session to answer the phone.
Common examples
- Barbers & hair salons
- Beauty salons & spas
- Med spas
- Fitness studios
- Photographers
Businesses that get calls and leads
Capture every caller’s details while you are in the field or in the shop, and make sure every inquiry gets a fast response.
Common examples
- Mobile detailing
- Auto repair & tinting
- Contractors & trades
- Cleaning businesses
- Repair services
Businesses where follow-up matters
When customers compare options or request consultations, consistent follow-up is what turns an inquiry into a signed client.
Common examples
- Consultants & advisors
- Real estate professionals
- Legal & professional offices
- Custom service providers
Businesses that depend on repeat customers
Stay in touch after the first visit so one-time callers turn into regular, long-term customers.
Common examples
- Personal care & wellness
- Recurring cleaning
- Routine maintenance
- Specialty local services
Businesses that need help staying organized
Replace scattered call logs, text threads, and paper notes with one clear place for every customer, booking, and next step.
Common examples
- Owner-operated businesses
- Front-desk teams
- Growing local service companies
The Pier24 product family
Four connected solutions that build on each other.
Start with what you need today and add more as your business grows—all inside one login and one customer system.
Stage 01 · Capture & Organize
Explore ConnectPier24 Connect
Keep every customer conversation and opportunity in one place.
When customers call your phone, ask a question on your website, or request an appointment, Connect makes sure they get answered and their information stays organized in one shared record.
Stage 02 · Follow Up & Keep Moving
Explore AutomatePier24 Automate
Make sure the next step happens without you having to remember it.
Small businesses lose opportunities when follow-up depends on memory. Automate handles the routine reminders, check-ins, and handoffs that keep leads and customers moving forward.
Stage 03 · Convert & Bring Customers Back
Explore GrowthPier24 Growth
Stay in touch, bring customers back, and turn more opportunities into repeat business.
Getting the first call is only half the battle. Growth helps you close open quotes, recover missed visits, earn more customer reviews, and remind past customers when it is time to book again.
Websites & Custom Business Tools
Explore DigitalPier24 Digital
We can also build the website, landing pages, and custom digital tools your business needs.
A great website should do more than look nice—it should help customers take action and send every inquiry straight into your Pier24 customer system.
Clear package progression
Start with Ava, or run the full Capture → Convert → Grow system.
Every tier builds on the same customer record. Upgrade when you are ready without migrating data or learning a new system.
Start with Ava
AI Receptionist
$149 / month
$199 one-time setup
Stop losing phone calls when you are busy working.
Your AI receptionist answers calls, handles common questions, books appointments, and saves every caller into Pier24.
Stage 1 · Capture
Capture
$349 / month
$499 one-time setup
Make sure every inquiry and customer detail stays organized in one place.
Includes Ava once, plus full Connect for phone calls, website inquiries, scheduling, and a shared customer workspace.
Stage 2 · Convert
Convert
$649 / month
$999 one-time setup
Turn more open inquiries and estimates into paying customers automatically.
Adds automatic follow-up, appointment reminders, quote recovery, and two managed follow-up campaigns.
Stage 3 · Grow
Grow
$999 / month
$1,499 one-time setup
Build steady repeat revenue and long-term customer relationships.
Expands follow-up capacity, team seats, and four managed campaigns to bring past customers back and grow repeat business.
Standalone Automate ($249/mo · $299 setup), Standalone Growth ($399/mo · $499 setup), Pier24 Digital website projects (starting at $1,500 / $3,500 / $6,500+), Website Care ($99 / $199 / $399/mo), and Pier24 Complete (starting at $1,299/mo + separately scoped Digital setup/project cost) are also available on the Pricing page. Public self-serve checkout is closed during staged onboarding.
Pier24 Solutions
Stop letting missed calls and forgotten follow-ups cost you business.
See how Ava answers your phone, books appointments, and connects directly into your customer follow-up system.
